Frequently asked questions

    In which locations do you service?

    We proudly offer top-notch cleaning services across Melbourne suburbs, ensuring a high standard of cleanliness and satisfaction for our clients.

    What is your police check policy?

    All of our team members must come with no disclosable outocme report on their Australian Police Check. Each cleaner registered with us has succesfully completed pre-screen interview, face-to-face interview,on-site-training,and a police check.

    Do your offer deep cleaning?

    Yes, our cleaning company does provide deep cleaning services. We offer thorough and detailed cleaning to ensure your space is spotless. Please let us know your specific needs, and we can tailor our services accordingly."

    How long you have been in the Cleaning Industry?

    My wife and I have been running a successful cleaning business for the past 12 years with the help of our team members, providing top-notch quality services in London, Perth, Hobart and melbourne.

    Do you offer Weekly or fortnightly house/office cleaning service?

    Yes, we offer recurring weekly and fortnightly cleans for commercial and domestic clients. Our commitment is to deliver exceptional cleaning services, ensuring your space is impeccably clean and tidy.

    What are the scope of Cleaning Services does Artcore Cleanin Service offers?

    We offer a comprehensive range of cleaning services tailored to various sectors, including: Medical Facilities: Specialized cleaning for medical clinics, laboratories, day hospitals, and family health practices, focusing on surface disinfection, sanitization, and bio-hazard cleaning in compliance with stringent clinical requirements. Commercial Offices: Regular cleaning and maintenance services to ensure a clean and healthy work environment for clients, visitors, staff mebmbers and all the stakeholders visiting the offices. Educational Institutions: Cleaning services for schools, colleges, training centres, Child care centres to ensure pleasant and healthy working environment for staff members, clients and students. Industrial Sites: Cleaning solutions for factories and warehouses, addressing the unique challenges of industrial environments. We are committed to ensures consistent and high-standard cleaning services across all sectors.

    Am I locked into any contracts?

    Absolutely not. There are no lock-in contracts with us.

    Do you provide an invoice for cleaning service?

    Yes, we provide a receipt for the cleaning services. If you would like a receipt after each clean, please advise your cleaner to send one.We are registered in GST.

    Do I need to be present while you clean our home/office?

    No, you don’t have to be present while we clean your home or office. At Artcore Cleaning Services, we offer flexible and secure cleaning solutions to suit your schedule. ✅ For Homes: You can provide access via a key, security code, or arrange entry with a concierge. Our trusted and background-checked cleaners will ensure your home is spotless while you’re away. ✅ For Offices: We offer after-hours and weekend cleaning to avoid disrupting your business operations. Our team follows strict security protocols to ensure the safety of your workspace. If you prefer to be present, that’s completely fine too! We work around your preferences to provide a seamless cleaning experience.

    Do you provide chemicals and equipment?

    Yes, we provide all necessary cleaning chemicals and equipment to ensure high-quality and consistent results. Our team uses professional-grade products and tools tailored to different cleaning needs, ensuring efficiency and safety.

    Melbourne

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    info@artcorecleaning.com.au
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    0499 591 852
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    Working hours

    Monday to Sunday
    10:00 AM – 9:00 PM

    Come and visit our offices